NGO Hair and Beauty – Refund & Returns Policy
At NGO Hair and Beauty, we strive to provide you with high-quality hair and beauty products. Please read our refund and returns policy carefully before making a purchase.
🔹 Eligibility for Returns
- You can request a return within 14 days of receiving your order.
- Products must be unused, unstyled, undamaged, and in their original packaging.
- Hair products that have been used, cut, dyed, or styled cannot be returned.
- We offer Refunds and Exchanges. Customers can choose their preferred option.
Pro Tip: When you receive your package, we recommend making an unboxing video. This helps us verify any issues such as damaged or incorrect items.
🔹 How to Request a Return
- Contact our customer support team at contact@ngohairbeauty.com.
- Provide your order number and reason for the return.
- Once approved, ship the product back to the provided address.
🔹 Refunds
- Refunds are processed via PayPal only.
- Refunds will be issued after we verify the returned product meets our policy conditions.
- Please allow up to 7 business days for the refund to appear in your account.
🔹 Damaged or Incorrect Products
If your order arrives broken or incorrect, please contact us immediately with photos or video proof so we can resolve the issue quickly.
🔹 Shipping Costs
- Return shipping costs are the responsibility of the customer unless the product is defective or incorrect.